COURSE GROUP: TEAM DEVELOPMENT
OPEX LEADERSHIP DEVELOPMENT PROGRAM
1. Overview
The course provides a foundation for developing leadership capabilities in Operational Excellence (OPEX) management. Participants will be equipped with strategic leadership mindset, change management skills, and the ability to drive continuous improvement. The content focuses on linking strategy with operations, mobilizing teams, and building a sustainable improvement culture, enabling leaders to become drivers of comprehensive organizational transformation.
2. Suitable for organizations
The course is suitable for organizations that:
. Want to build senior leadership and management teams capable of implementing OPEX.
. Are undergoing digital transformation or large-scale improvement initiatives, requiring pioneering leadership.
. Face gaps between strategic vision and operational execution.
. Aim to develop next-generation leaders as a foundation for sustainable growth.
3. Value achieved
After the course, participants will be able to:
. Understand the role and core competencies of OPEX leaders.
. Translate strategy into actionable operations.
. Lead continuous improvement and motivate teams effectively.
. Build a culture of improvement and learning within the organization.
. Become pioneering leaders, driving the organization to achieve Operational Excellence at a higher level.
4. Duration & Outline
The duration and detailed content are flexibly designed according to the specific needs of each organization.
LEADING CHANGE & TRANSFORMATION
1. Overview
The course equips leaders and managers with the principles and skills to drive change and successfully manage organizational transformation. The content focuses on modern change management models (such as Kotter, ADKAR), methods to reduce resistance, engage employees, and build a change-ready culture. This is an essential course for leaders to adapt in dynamic environments and sustainably lead organizational innovation.
2. Suitable for organizations
The course is suitable for organizations that:
. Are undergoing digital transformation, restructuring, or strategic improvement initiatives.
. Face internal resistance or lack of consensus during change processes.
. Need to enhance leadership capabilities to manage complex transformation projects.
. Aim to build a flexible, innovative, and sustainable organization.
3. Value achieved
After the course, participants will be able to:
. Understand principles, models, and tools of change management.
. Reduce resistance and foster consensus during transformation.
. Systematically lead large-scale change projects.
. Inspire and engage employees throughout the change journey.
. Build sustainable transformation capabilities within the organization.
4. Duration & Outline
The duration and detailed content are flexibly designed according to the specific needs of each organization.
COACHING & MENTORING
FOR CONTINUOUS IMPROVEMENT
1. Overview
The course focuses on Coaching & Mentoring as a key tool to build Continuous Improvement capabilities within the organization. Participants will learn how to coach employees, mentor individuals or teams, develop problem-solving skills, and foster a Kaizen mindset – improving every day. The program aligns with the OPEX mindset, enabling leaders to drive change through practical coaching and mentoring.
2. Suitable for organizations
The course is suitable for organizations that:
. Want to build a Continuous Improvement (Kaizen) culture.
. Face challenges in sustaining improvement results and spreading capabilities across teams.
. Aim to develop middle managers, team leaders, or improvement specialists into internal coaches.
. Seek to strengthen internal capabilities, reduce reliance on external support, and maintain long-term improvement outcomes.
3. Value achieved
After the course, participants will be able to:
. Understand the difference between Coaching & Mentoring and their role in OPEX.
. Develop coaching and mentoring skills to guide teams in effective problem-solving.
. Create an empowered environment for employees to drive improvement.
. Design internal coaching programs to sustain a continuous improvement culture.
. Become an inspiring leader who supports, motivates, and enhances team performance.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each organization.
BUILDING A LEAN CULTURE
1. Overview
The course focuses on building a Lean culture as a foundation for developing Operational Excellence (OPEX) within the organization. Participants will learn how to shift mindsets from “just running improvement projects” to “living continuous improvement every day,” through applying core Lean values, engaging employees, and demonstrating leadership by example. This program is essential for sustaining improvement results and fostering continuous innovation.
2. Suitable for organizations
The course is suitable for organizations that:
. Want to reshape organizational culture and instill a Kaizen mindset.
. Face challenges in sustaining results after Lean Six Sigma projects.
. Need to enhance the capabilities of employees, middle managers, and leaders in spreading Lean values.
. Aim to build a lean, disciplined, and engaged organization.
3. Value achieved
After the course, participants will be able to:
. Understand the role of Lean culture in achieving OPEX and sustainable development.
. Spread Lean values from leadership to all employees.
. Establish mechanisms for engagement, empowerment, and daily improvement encouragement.
. Create a disciplined, transparent, and cohesive work environment.
. Make continuous improvement part of the organization’s DNA.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each organization.
HIGH-PERFORMANCE TEAMWORK
1. Overview
The course focuses on High-Performance Teamwork, helping organizations build and sustain teams with exceptional performance. Participants will learn how to define shared goals, leverage individual strengths, improve internal communication, and manage conflicts. The content is aligned with the OPEX mindset, emphasizing that high-performance teams are the foundation for continuous improvement, enhancing productivity, and achieving sustainable results.
2. Suitable for Organizations
The course is suitable for organizations that:
. Want to strengthen engagement, collaboration, and team performance.
. Face challenges in managing cross-departmental, multicultural teams, or improvement project teams.
. Need to develop the capabilities of middle management, team leaders, and key personnel.
. Aim to build aligned, creative, and high-performing teams.
3. Value Achieved
After completing the course, participants will be able to:
. Understand the characteristics and success factors of high-performance teams.
. Apply leadership, communication, and conflict resolution skills in teamwork.
. Establish effective collaboration mechanisms and shared responsibilities.
. Create a trustworthy, creative work environment that focuses on results.
. Transform teams into a foundation for OPEX execution and continuous improvement.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each organization.
CROSS-FUNCTIONAL COLLABORATION
1. Overview
The course focuses on Cross-Functional Collaboration, helping organizations enhance coordination between departments and functional units to effectively implement improvement initiatives and OPEX projects. Participants will learn how to establish collaboration mechanisms, manage responsibility matrices (RACI), improve inter-departmental communication, and eliminate silos within the organization.
2. Suitable for Organizations
The course is suitable for organizations that:
. Are implementing improvement projects, digital transformation, or restructuring initiatives that require multi-department coordination.
. Face challenges in reducing conflicts, increasing transparency, and aligning goals across departments.
. Want to enhance the capabilities of middle management, project managers, and key personnel.
. Aim to build a synchronized, streamlined, and more efficient operational system.
3. Value Achieved
After completing the course, participants will be able to:
Understand the role of cross-functional collaboration in OPEX and continuous improvement.
Apply RACI and other responsibility matrix tools to improve coordination.
Establish transparent and effective inter-departmental communication processes.
Minimize conflicts, reduce work duplication, and eliminate waste in collaboration.
Build Cross-Functional Team capabilities to drive improvement effectiveness and overall strategic goals.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each organization.
NEGOTIATION & CONFLICT RESOLUTION SKILLS
1. Overview
The course focuses on negotiation and conflict resolution skills, helping leaders and key personnel manage differing interests, achieve win–win agreements, and maintain long-term collaborative relationships. Participants will learn how to identify the causes of conflict, apply flexible negotiation strategies, persuasion techniques, and emotional management to effectively resolve situations. This is an essential skill in the OPEX mindset, as well-handled conflicts promote creativity and improvement, rather than hindering operations.
2. Suitable for Organizations
The course is suitable for organizations that:
. Frequently work in teams, coordinate across departments, or negotiate with partners/suppliers.
. Face challenges in resolving internal conflicts, disagreements of interest, or resistance to change.
. Want to develop strategic negotiation capabilities for leaders and managers.
Aim to build a positive, collaborative, and high-performance work environment.
3. Value Achieved
After completing the course, participants will be able to:
. Understand common negotiation models.
. Develop skills to prepare, lead, and close win–win negotiation agreements.
Identify and address the root causes of conflict.
Manage emotions and behaviors in conflict to achieve positive outcomes.
Build leadership capabilities in negotiation and conflict resolution, transforming challenges into opportunities for improvement.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each organization.
COMMUNICATION EXCELLENCE FOR LEADERS
1. Overview
The course focuses on Communication Excellence, helping leaders and managers enhance communication, persuasion, and inspirational skills. Participants will learn how to actively listen, deliver clear messages, use body language effectively, and adapt communication styles to different audiences. The content is aligned with the OPEX mindset, emphasizing that effective communication is a critical lever for strategy implementation, change management, and team engagement.
2. Suitable for Organizations
The course is suitable for organizations that:
. Want to develop soft leadership skills for managers and senior management.
. Face difficulties in communicating strategy, engaging employees, or managing resistance.
. Need to enhance presentation, negotiation, and communication skills in a multicultural environment.
. Aim to build leaders who can inspire, lead, and persuade effectively.
3. Value Achieved
After completing the course, participants will be able to:
. Understand the role of communication in OPEX leadership.
. Develop skills to listen, ask questions, and provide constructive feedback.
Convey strategic messages clearly, persuasively, and inspirationally.
. Apply body language, voice, and storytelling to create influence.
. Build a communication-excellent leadership style that enhances engagement and organizational effectiveness.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each organization.
EMPLOYEE ENGAGEMENT & EMPOWERMENT
1. Overview
The course focuses on Employee Engagement & Empowerment, helping organizations increase employee engagement and establish appropriate empowerment mechanisms. Participants will learn how to create a positive work environment, encourage participation in improvement initiatives (Kaizen), and enhance proactive behavior and personal accountability. This is a crucial element in building an OPEX culture and sustaining continuous improvement.
2. Suitable for Organizations
The course is suitable for organizations that:
. Want to increase employee engagement and reduce turnover.
. Are implementing Lean/OPEX programs but face challenges in maintaining employee motivation.
. Need to develop the capabilities of middle management, team leaders, and key personnel.
. Aim to build an empowered, flexible, and creative organization.
3. Value Achieved
After completing the course, participants will be able to:
. Understand the role of engagement & empowerment in OPEX.
. Apply effective empowerment techniques to encourage improvement initiatives.
. Build an open, trustworthy, and engaging work environment.
. Minimize resistance and increase participation in change projects.
. Foster intrinsic motivation for employees to proactively pursue continuous improvement.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each organization.
EMOTIONAL INTELLIGENCE (EQ)
FOR LEADERS
1. Overview
The course focuses on developing Emotional Intelligence (EQ) as a core competency of modern leadership. Participants will learn how to recognize, understand, and manage their own emotions, as well as read and influence the emotions of others. This forms the foundation for leaders to build trust, motivate employees, and enhance leadership effectiveness in high-pressure and dynamic environments.
2. Suitable for Organizations
The course is suitable for organizations that:
. Want to develop critical soft skills for leaders and senior managers.
. Face challenges in managing diverse teams under high pressure.
. Need to strengthen connection, engagement, and influence with employees.
. Aim to build a humane, empathetic, and effective leadership culture.
3. Value Achieved
After completing the course, participants will be able to:
. Understand the concept and role of Emotional Intelligence (EQ) in leadership.
. Develop self-awareness and self-regulation skills.
. Enhance empathy and social skills in management.
. Improve the ability to motivate and inspire teams.
. Become well-rounded leaders, balancing rationality and emotion.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each organization.
RESILIENCE & STRESS MANAGEMENT FOR TEAMS
1. Overview
The course focuses on Resilience & Stress Management, helping teams strengthen resilience, maintain high performance in pressure-intensive environments, and turn challenges into opportunities. Participants will be equipped with personal stress management techniques, methods to build collective mental strength, and the ability to adapt effectively in fast-changing contexts. This is an essential capability within the OPEX mindset, as resilient organizations can operate sustainably and drive continuous improvement even during crises.
2. Suitable for Organizations
The course is suitable for organizations that:
. Operate in high-pressure industries such as manufacturing, healthcare, finance, customer service, and technology.
. Are facing stress, burnout, or declining motivation within their workforce.
. Want to develop capabilities in emotional management, work–life balance, and adaptability.
. Aim to build a resilient, engaged, and change-ready workforce.
3. Value Achieved
After completing the course, participants will be able to:
. Understand the concept of Resilience and Stress Management within organizations.
. Apply stress management techniques and maintain positive energy.
. Develop collective resilience and sustain performance even during crises.
. Link Resilience with OPEX & Change Management to ensure sustainability in improvement efforts.
. Build a psychologically safe work environment that encourages innovation and continuous development.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each organization.
CHANGE AGENTS TRAINING
1. Overview
The course focuses on developing Change Agents – key personnel who play a critical role in leading, driving, and sustaining change initiatives within the organization. Participants will be equipped with the mindset, skills, and OPEX tools needed to become the bridge between leadership and employees, helping transform change strategies into concrete actions. This is the core force that ensures the success of improvement programs, digital transformation, and sustainable development.
2. Suitable for Organizations
The course is suitable for organizations that:
. Are implementing improvement programs, Lean Six Sigma, digital transformation, or restructuring initiatives.
. Want to build a team of change ambassadors to spread and sustain improvement momentum.
. Need to enhance the capabilities of middle managers, team leaders, and key personnel to lead change at the execution level.
. Aim to reduce resistance, increase engagement, and ensure the success of change initiatives.
3. Value Achieved
After completing the course, participants will be able to:
. Understand the role and responsibilities of Change Agents in OPEX.
. Develop communication, coaching, and influence skills to lead change.
. Use tools such as RACI, Stakeholder Analysis, and Communication Plan to manage change effectively.
. Help the organization reduce resistance, accelerate implementation, and sustain long-term improvement results.
. Become the bridge between leadership and employees in transformation projects.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each organization.
TALENT DEVELOPMENT &
SUCCESSION PLANNING
1. Overview
The course focuses on Talent Development & Succession Planning, helping organizations build a long-term people development strategy and ensure leadership continuity. Participants will learn how to identify, nurture, and develop internal talent, as well as establish succession plans for critical positions. This is an essential component of the OPEX mindset, as a high-quality workforce is the key factor that determines an organization’s sustainability and growth.
2. Suitable for Organizations
The course is suitable for organizations that:
. Want to build a strong leadership pipeline to reduce risks associated with critical positions.
. Are facing high turnover, a lack of successors, or an absence of clear talent development programs.
. Need to enhance the capabilities of HR teams, middle managers, and senior leaders in strategic people management.
. Aim to maintain a competitive advantage through a high-quality and committed workforce.
3. Value Achieved
After completing the course, participants will be able to:
. Understand the principles of talent development and succession planning in OPEX.
. Build competency assessment and core talent development programs.
. Design succession pipelines for key leadership and management positions.
. Create mechanisms for coaching, mentoring, and talent engagement within the organization.
. Ensure leadership and operational continuity, minimizing workforce-related risks.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each organization.
SERVANT LEADERSHIP IN OPEX
1. Overview
The course focuses on Servant Leadership – a leadership style that places employee development and organizational needs at the center. Participants will learn how to empower, support, and lead through service rather than authority. In the context of Operational Excellence (OPEX), Servant Leadership is a crucial factor in building a continuous improvement culture, enhancing employee engagement, and driving sustainable performance.
2. Suitable for Organizations
The course is suitable for organizations that:
. Want to shift their leadership style from control to support & empowerment.
. Face challenges in motivating, engaging, and retaining employees.
. Wish to develop leadership capabilities for middle managers, team leaders, and senior leaders.
. Aim to build a people-centered organization that nurtures creativity and improvement.
3. Value Achieved
After completing the course, participants will be able to:
. Understand the principles and core values of Servant Leadership in OPEX.
. Know how to empower and support employees to maximize their potential.
. Develop skills in listening, empathy, and leading through service.
. Build a humane, engaged, and continuously improving organizational culture.
. Become inspirational leaders who foster trust and enhance organizational performance.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each organization.
AGILE LEADERSHIP & ADAPTIVE MINDSET
1. Overview
The course focuses on Agile Leadership & Adaptive Mindset, helping leaders respond quickly to change, adjust strategies flexibly, and guide teams in highly dynamic environments. Participants will learn how to apply Agile principles to leadership, build adaptive teams, and develop an open mindset to embrace change. This is a critical capability for organizations to maintain competitiveness in the era of digitalization and globalization.
2. Suitable for Organizations
The course is suitable for organizations that:
. Operate in fast-changing industries such as technology, finance, services, and manufacturing.
. Want to develop flexible, adaptive leadership and manage uncertainty effectively.
. Are undergoing digital transformation, business model improvement, or Agile transformation.
. Aim to accelerate innovation, reduce resistance, and enhance organizational effectiveness.
3. Value Achieved
After completing the course, participants will be able to:
. Understand Agile Leadership and Adaptive Mindset principles.
. Develop the ability to make fast and flexible decisions in dynamic environments.
. Build adaptive, creative, and self-managed teams.
. Integrate Agile into strategy management, operations, and people development.
. Become pioneering leaders who inspire and lead sustainable change.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each organization.
PROBLEM-SOLVING MINDSET FOR TEAMS
1. Overview
The course focuses on developing a Problem-Solving Mindset for employees at all levels. Participants will learn how to identify problems, analyze root causes, apply OPEX tools (such as 5 Whys, Fishbone, Pareto), and propose effective solutions. This is an essential foundation for building a proactive, creative workforce capable of continuous improvement, rather than relying solely on leadership.
2. Suitable for Organizations
The course is suitable for organizations that:
. Want to enhance the practical problem-solving capability of their workforce.
. Are facing recurring issues, lacking systematic and data-driven approaches.
. Need to develop team leaders, key personnel, and continuous improvement teams.
. Aim to reduce waste, optimize operations, and build a culture of improvement.
3. Value Achieved
After completing the course, participants will be able to:
. Understand the problem-solving mindset and process according to OPEX.
. Apply root cause analysis tools to resolve problems effectively.
. Develop critical thinking and solution-creativity skills.
Strengthen ownership and proactivity among employees.
Generate small but sustainable improvements (Kaizen) in daily work.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each organization.
DIVERSITY, EQUITY & INCLUSION (DEI) IN OPEX CULTURE
1. Overview
The course focuses on Diversity, Equity & Inclusion (DEI) as a core component of building a modern OPEX culture. Participants will understand that workforce diversity, equitable opportunities, and an inclusive work environment are not only social responsibilities but also key drivers of innovation, creativity, and operational effectiveness. The program emphasizes how to integrate DEI into improvement initiatives and people management to create sustainable competitive advantage.
2. Suitable for Organizations
The course is suitable for organizations that:
. Want to build a diverse, open, and inclusive work environment.
. Are facing challenges in integrating DEI into HR strategies and operations.
. Need to strengthen the capabilities of leaders, HR teams, and middle managers in implementing DEI.
. Aim to increase creativity, employee engagement, and strengthen long-term employer branding.
3. Value Achieved
After completing the course, participants will be able to:
. Understand the concepts and value of DEI in OPEX.
. Develop equitable HR policies and promote diversity within the workforce.
. Create a psychologically safe, inclusive, and creativity-driven work environment.
. Integrate DEI with continuous improvement programs and performance management.
. Take on a pioneering leadership role in developing a modern organizational culture.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each organization.
LEADER STANDARD WORK (LSW)
1. Overview
The course focuses on Leader Standard Work (LSW) – one of the key foundations of Operational Excellence (OPEX), helping leaders standardize daily work, maintain operational discipline, and create continuous value for the organization. Participants will learn how to build standard work schedules, control priorities, monitor performance, and develop their teams through regular coaching & mentoring. This is a tool that enables leaders to connect strategy with execution and drive continuous improvement.
2. Suitable for Organizations
The course is suitable for organizations that:
. Want to enhance leadership performance and discipline at all levels.
. Are facing challenges in maintaining commitments, managing time, and focusing on strategic priorities.
. Want to develop middle managers, team leaders, and frontline leaders to operate effectively.
. Aim to build a consistent, transparent leadership system that strengthens team alignment.
3. Value Achieved
After completing the course, participants will be able to:
. Understand the principles and role of Leader Standard Work in OPEX.
. Design and apply a standard work schedule for leaders.
. Maintain mechanisms for monitoring, coaching, and frequent feedback.
. Connect strategy, goals, and daily actions effectively.
. Become disciplined leaders who stay focused and inspire continuous improvement.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each organization.
INFLUENCE WITHOUT AUTHORITY
1. Overview
The course focuses on developing the ability to influence without formal authority, a critical skill in Operational Excellence (OPEX) where many improvement projects require cross-functional collaboration and matrix teamwork. Participants will learn how to build personal credibility, persuade through data, communicate effectively, and leverage influence based on expertise rather than job title. This capability is essential for driving change, spreading a culture of continuous improvement, and gaining commitment from stakeholders.
2. Suitable for Organizations
The course is suitable for organizations that:
. Frequently implement improvement projects, digital transformation initiatives, or Lean Six Sigma.
. Need to strengthen the capability of key personnel, improvement specialists, and middle managers in fostering collaboration.
. Want to build a transparent work environment where employees can create positive influence regardless of title.
. Aim to increase engagement, continuous improvement, and effectiveness in cross-department collaboration.
3. Value Achieved
After completing the course, participants will be able to:
. Understand the concept and role of Influence Without Authority in OPEX.
. Develop skills in building credibility, persuading with data, and presenting logical arguments.
. Use communication and storytelling techniques to amplify influence.
. Build trusting relationships with stakeholders.
. Become powerful change agents even without holding formal managerial positions.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each organization.
STORYTELLING FOR LEADERS
1. Overview
The course focuses on Storytelling for Leaders, helping leaders and managers leverage the power of stories to inspire, engage teams, and drive change. Participants will learn how to craft strategic stories, tell stories using data, and connect emotions with actions, thereby enhancing personal influence and leadership effectiveness. In the OPEX mindset, storytelling is a vital tool for conveying vision, maintaining commitment, and fostering a culture of continuous improvement.
2. Suitable for Organizations
The course is suitable for organizations that:
. Want to enhance leadership communication capabilities in a context of high change and competition.
. Are implementing OPEX strategies, digital transformation, or improvement projects that require team commitment.
. Need to develop communication, persuasion, and influence skills for middle and senior leaders.
. Aim to build inspiring leaders who lead with vision and values.
3. Value Achieved
After completing the course, participants will be able to:
. Understand the role of storytelling in leadership and OPEX.
. Craft strategic stories aligned with organizational vision and mission.
. Apply data-driven storytelling to convey persuasive messages.
. Connect emotions and logic to create deep influence on teams.
. Become leaders who tell stories effectively, inspire, and lead change.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each organization.
Register the In-House Training.
General Information
Contact Information
In Vietnam:
Southern region: +84 972 06 8383
Northern region: +84 973 44 8383
Central region: +84 972 06 8383 – +84 973 44 8383
In the USA:
+1 832 202 8968
9th Floor, Vien Dong Building, 14 Phan Ton Street, Tan Dinh Ward, Ho Chi Minh City.
Houston, Texas, USA
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