COURSE GROUP ON PROCESSES
All courses in the PROCESS group can be applied to ALL INDUSTRIES.
Please contact John&Partners for detailed consultation.
LEAN MANAGEMENT &
5S IMPLEMENTATION
1. Overview
This course provides a foundation in Lean Management and core practical tools of 5S (Sort, Set in Order, Shine, Standardize, Sustain). Participants will learn how to eliminate waste, standardize the work environment, and build a culture of discipline and continuous improvement. This is a foundational course, easy to implement and capable of delivering quick results across various types of businesses.
2. Suitable for Businesses
This course is suitable for businesses that:
. Are experiencing waste, process disorder, or a cluttered work environment.
. Need a quick improvement program that is easy to apply across all staff.
. Want to build a Lean culture starting from simple changes with significant impact.
. Aim to standardize operations, increase productivity, and improve employee morale.
3. Value Delivered
After completing the course, participants will be able to:
. Understand the principles of Lean Management and the role of 5S.
. Know how to implement 5S to reduce waste, increase efficiency, and ensure safety.
. Build standardized operational processes, creating a foundation for advanced improvement programs.
. Engage employees in a culture of continuous improvement and workplace discipline.
. Achieve quick wins that allow the business to see OPEX value from the start.
4. Duration & Outline
The duration and detailed content are designed flexibly based on the specific requirements of each business.
SƠ ĐỒ DÒNG GIÁ TRỊ
VALUE STREAM MAPPING (VSM)
1. Overview
This course provides knowledge and skills in Value Stream Mapping (VSM) – a core tool in Lean Management that helps businesses visualize the entire value chain from start to finish, identify the flow of materials and information, and detect waste in processes. Through VSM, participants learn how to analyze the current state, build a future state map, and design an improvement action plan aligned with Operational Excellence (OPEX).
2. Suitable for Businesses
This course is suitable for businesses that:
. Want to optimize the value chain from suppliers → production → distribution → customers.
. Are facing waste, high inventory, or long cycle times.
. Need a visual tool for leadership and staff to align on improvement perspectives.
. Aim to reduce lead time, cut costs, and enhance customer experience.
3. Value Delivered
After completing the course, participants will be able to:
. Understand the concept and application of Value Stream Mapping (VSM) in Lean Management.
. Build a Current State Map to identify bottlenecks and waste.
. Design a Future State Map to achieve a lean flow.
. Develop an improvement action plan to turn the map into executable solutions.
. Create alignment across departments to optimize end-to-end processes.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each business.
ROOT CAUSE ANALYSIS (RCA)
5 WHYS, FISHBONE, PARETO
1. Overview
This course equips participants with Root Cause Analysis (RCA) methods to identify and address the root causes of problems rather than just treating symptoms. The content focuses on widely used and effective tools such as 5 Whys, Fishbone Diagram (Ishikawa), and Pareto Analysis (80/20 rule). Through RCA, businesses can prevent recurring errors, reduce losses, and improve operational quality.
2. Suitable for Businesses
This course is suitable for businesses that:
. Are experiencing recurring issues but have not identified the root cause.
. Need simple yet effective tools that staff at multiple levels can apply.
. Want to build a culture of scientific problem-solving and continuous improvement.
. Aim to reduce poor-quality costs, increase reliability, and stabilize processes.
3. Value Delivered
After completing the course, participants will be able to:
. Understand and apply Root Cause Analysis (RCA) in problem-solving.
. Proficiently use 5 Whys to trace root causes.
. Draw and analyze Fishbone Diagrams to identify multi-dimensional causes.
. Apply Pareto Analysis (80/20) to focus resources on the most impactful factors.
. Establish long-term corrective solutions to prevent recurrence.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each business.
STANDARD WORK & SOP DEVELOPMENT
1. Overview
This course provides knowledge and skills on Standard Work and SOP (Standard Operating Procedure) – a critical foundation in Operational Excellence (OPEX). Participants will learn how to standardize work, create clear process documentation, and ensure consistency, safety, and efficiency in operations. This is an essential step for businesses to scale improvements, train new employees quickly, and maintain stable quality.
2. Suitable for Businesses
This course is suitable for businesses that:
. Lack standardized processes, leading to repeated errors and inconsistent quality.
. Want to reduce dependency on individuals and build a system based on processes.
. Need to accelerate onboarding of new employees and facilitate knowledge transfer.
. Aim to improve productivity, reduce errors, and establish a foundation for long-term improvement.
3. Value Delivered
After completing the course, participants will be able to:
. Understand the concept and role of Standard Work in Operational Excellence.
. Build and implement effective SOPs (Standard Operating Procedures).
. Ensure operational consistency, reduce errors, and enhance quality.
. Develop a management system that enables fast employee training and continuous improvement.
. Lay the foundation for implementing Lean Six Sigma tools and advanced improvement initiatives.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each business.
DAILY MANAGEMENT SYSTEM (DMS)
1. Overview
This course provides knowledge and tools on Daily Management System (DMS) – a management system that helps monitor, control, and improve daily work at all levels within an organization. Participants will learn how to set KPI indicators, organize daily meetings, and use visual management boards to detect deviations from standards in a timely manner. DMS is a critical foundation for building a disciplined, transparent, and continuously improving organization.
2. Suitable for Businesses
This course is suitable for businesses that:
. Want to establish a transparent management system from leadership to frontline employees.
. Lack daily work tracking mechanisms, leading to delays, errors, or loss of control.
. Need a simple tool that allows leaders to monitor effectively without micromanaging.
. Aim to enhance discipline, increase productivity, and ensure clear accountability within the organization.
3. Value Delivered
After completing the course, participants will be able to:
. Understand the role of Daily Management System (DMS) in Operational Excellence.
. Set KPI/OKR indicators at team level for daily tracking.
. Organize and conduct effective Daily Meetings.
. Apply Visual Management to monitor progress and detect deviations promptly.
. Build a culture of discipline and transparency in daily work.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each business.
OBEYA
VISUAL MANAGEMENT & OBEYA ROOM
1. Overview
This course introduces the Visual Management method and the Obeya Room model – key tools in Lean Management and Operational Excellence (OPEX). Participants will learn how to transform complex information into a clear, visual format to enhance transparency, improve coordination, and enable faster decision-making. With Obeya Room, leaders and teams can collectively monitor strategy, objectives, progress, and resolve issues in a centralized management space.
2. Suitable for Businesses
This course is suitable for businesses that:
. Want to build a transparent monitoring system across the entire organization.
. Lack visual tools to connect strategy, objectives, and actions.
. Need to improve meeting efficiency, reporting, and reduce fragmented information.
. Aim to make faster decisions, increase coordination, and enhance team performance.
3. Value Delivered
After completing the course, participants will be able to:
. Understand the role of Visual Management and Obeya Room in OPEX.
. Design visual management boards to track KPIs, progress, and issues.
. Build an Obeya Room as a “command center” linking strategy to execution.
. Improve cross-department communication and resolve problems more quickly.
. Foster a culture of transparency, accountability, and continuous improvement.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each business.
BUSINESS PROCESS RE-ENGINEERING (BPR)
1. Overview
This course focuses on the Business Process Re-engineering (BPR) method – a breakthrough approach to redesign business processes from the ground up to achieve significant improvements in cost, quality, service, and speed. Participants will learn how to analyze the entire value stream, eliminate non-value-added steps, and design new processes aligned with strategy and customer needs in the digital era.
2. Suitable for Businesses
This course is suitable for businesses that:
. Face complex, overlapping processes with significant waste.
. Want to achieve a leap in efficiency rather than incremental improvements.
. Are undergoing digital transformation or organizational restructuring.
. Aim to drastically reduce costs, shorten processing time, and increase customer value.
3. Value Delivered
After completing the course, participants will be able to:
. Understand the concepts and principles of Business Process Re-engineering (BPR).
. Analyze and evaluate current processes to identify bottlenecks.
. Design lean new processes that integrate strategy, technology, and people.
. Apply BPR to drive digital transformation and breakthrough improvements.
. Build a flexible process foundation that adapts to rapidly changing market demands.
4. Duration & Outline
The duration and detailed content are flexibly designed based on the specific requirements of each business.
THEORY OF CONSTRAINTS (TOC)
FOR PROCESS OPTIMIZATION
1. Overview
The course provides knowledge on Theory of Constraints (TOC) – a method focused on identifying and addressing bottlenecks in processes to maximize the overall system's performance. Participants will learn how to analyze the workflow, identify constraints, and apply the steps of Identify – Exploit – Subordinate – Elevate – Return to create sustainable improvements and increase customer value.
2. Suitable for Businesses
This course is suitable for businesses that:
. Are experiencing backlogs, delays, and uneven productivity.
. Want to optimize the entire system’s capacity, rather than making isolated improvements at each step.
. Need a strategic and practical tool to address bottlenecks in production or services.
. Aim to increase throughput (output), reduce cycle time, and maximize profits.
3. Expected Value
After the course, participants will be able to:
. Fully understand the principles and applications of Theory of Constraints (TOC).
. Know how to identify bottlenecks in production or service processes.
. Apply the 5 steps of TOC to exploit and eliminate constraints.
. Optimize the overall system performance, rather than just making local improvements.
. Create sustainable improvements, enhancing the company’s competitive ability.
4. Duration & Outline
The duration and detailed content are designed to be flexible, based on the specific requirements of each business.
PROCESS MINING & AUTOMATION
1. Overview
The course introduces Process Mining – a method that uses system data (ERP, CRM, workflow, etc.) to explore, analyze, and visualize real-world processes, helping to identify bottlenecks, waste, and deviations from the standard processes. Additionally, the course focuses on Automation (process automation), including RPA (Robotic Process Automation) and AI-driven automation, enabling businesses to achieve outstanding operational efficiency and reduce costs associated with repetitive labor.
2. Suitable for Businesses
This course is suitable for businesses that:
. Want to fully understand how processes are actually operating, instead of relying solely on paper descriptions.
. Are facing discrepancies between standard processes and actual execution.
. Need to leverage technology to accelerate processing speed, reduce costs, and minimize human errors.
. Aim for comprehensive digital transformation, building a smart enterprise.
3. Expected Value
After the course, participants will be able to:
. Understand the concept and application of Process Mining in process improvement.
. Analyze and visualize operational data to detect bottlenecks and waste.
. Develop a plan for process automation using RPA and AI.
. Minimize repetitive manual tasks, boosting speed and accuracy.
. Create a foundation for comprehensive digital transformation and Operational Excellence.
4. Duration & Outline
The duration and detailed content are designed to be flexible, based on the specific requirements of each business.
LEAN OFFICE &
TRANSACTIONAL PROCESS IMPROVEMENT
1. Overview
The course focuses on Lean Office and Transactional Process Improvement – applying Lean Management thinking to administrative, office, and service processes. Participants will learn how to identify hidden waste in office work, standardize information flow, and reduce processing times to improve efficiency, accuracy, and customer experience.
2. Suitable for Businesses
This course is suitable for businesses that:
. Have many complex administrative processes that cause delays and consume resources.
. Want to apply Lean not only in production but also in office and service areas.
. Are facing information bottlenecks, manual paperwork handling, and slow customer responses.
. Aim to enhance office productivity, reduce indirect costs, and increase satisfaction for both internal and external customers.
3. Expected Value
After the course, participants will be able to:
. Understand the concept and role of Lean Office in Operational Excellence.
. Identify the 7 types of waste in office and service work.
. Learn how to standardize and improve transactional processes to reduce processing times.
. Increase transparency, cross-departmental collaboration, and accuracy in work.
. Create a lean, efficient work environment that focuses on customer value.
4. Duration & Outline
The duration and detailed content are designed to be flexible, based on the specific requirements of each business.
TIME & MOTION STUDY FOR EFFICIENCY
1. Overview
The course introduces the Time & Motion Study method – a tool for analyzing time and labor movements to eliminate redundant activities and improve individual and team productivity. Participants will learn how to measure tasks, analyze activity sequences, and design optimal operation procedures, thereby improving operational efficiency and reducing labor costs.
2. Suitable for Businesses
This course is suitable for businesses that:
. Have processes that are labor-intensive and time-consuming but not yielding high efficiency.
. Want to optimize work tasks to increase employee productivity.
. Are facing high labor costs and slow processing times.
. Aim to standardize work methods, reduce waste, and increase operational efficiency.
3. Expected Value
After the course, participants will be able to:
. Understand the principles and applications of Time & Motion Study.
. Learn how to measure time and movement to analyze tasks.
. Identify and eliminate non-value-adding activities.
. Design optimal procedures to increase productivity.
. Build an efficient work environment that saves costs and focuses on value-added activities.
4. Duration & Outline
The duration and detailed content are designed to be flexible, based on the specific requirements of each business.
WORKFLOW DESIGN & PROCESS MAPPING
1. Overview
The course provides knowledge and skills on Workflow Design and Process Mapping – essential tools for visualizing, analyzing, and optimizing work processes. Participants will learn how to build visual process diagrams, identify bottlenecks, redundant steps, and design lean workflows that align with the goal of Operational Excellence (OPEX).
2. Suitable for Businesses
This course is suitable for businesses that:
. Lack a holistic view of work flows within the organization.
. Face complex, overlapping processes that cause delays.
. Want to increase transparency and standardize cross-departmental collaboration.
. Aim to reduce waste, accelerate processing speed, and improve customer experience.
3. Expected Value
After the course, participants will be able to:
. Understand the role of Workflow Design and Process Mapping in modern management.
. Learn how to draw process diagrams from simple to complex levels.
. Identify bottlenecks and non-value-adding activities in workflows.
. Design lean, logical, and easily executable processes aligned with organizational goals.
. Build a foundation for continuous improvement and future process automation.
4. Duration & Outline
The duration and detailed content are designed to be flexible, based on the specific requirements of each business.
TOTAL QUALITY MANAGEMENT (TQM)
1. Overview
The course provides a foundation in Total Quality Management (TQM) – a management philosophy that focuses on integrating quality into every business process. Participants will learn how to embed quality in all activities, from production and services to internal management, build a quality culture, and apply the principles of continuous improvement to achieve long-term effectiveness. This is a comprehensive process management course that helps businesses standardize operations and create sustainable value for customers.
2. Suitable for Businesses
This course is suitable for businesses that:
. Want to make quality a core element of every process.
. Are facing unstable products/services that affect customer experience.
. Need a holistic approach, rather than relying solely on the QC/QA department.
. Aim to enhance brand reputation, increase customer satisfaction, and optimize operational costs.
3. Expected Value
After the course, participants will be able to:
. Understand the philosophy and principles of TQM – embedding quality into processes.
. Learn how to standardize and improve processes with a focus on quality.
. Build a comprehensive quality culture that involves all employees.
. Apply modern management tools to enhance process effectiveness.
. Establish a foundation for Operational Excellence and continuous improvement.
4. Duration & Outline
The duration and detailed content are designed to be flexible, based on the specific requirements of each business.
INTEGRATED BUSINESS PLANNING (IBP) & SALES & OPERATIONS PLANNING (S&OP)
1. Overview
The course provides knowledge and skills on Integrated Business Planning (IBP) and Sales & Operations Planning (S&OP) – management systems that help businesses align strategy, financial plans, market demand, and operational capabilities. Participants will learn how to forecast demand, balance resources, and integrate departments (finance, marketing, sales, operations, supply chain) to develop a comprehensive business plan and make accurate strategic decisions.
2. Suitable for Businesses
This course is suitable for businesses that:
. Want to build an overall planning system, rather than managing each department separately.
. Are facing conflicts between sales demand and production/supply capacity.
. Need more accurate forecasting to optimize inventory, cash flow, and operational capacity.
. Aim to synchronize strategy, finance, and operations, enhancing competitive ability.
3. Expected Value
After the course, participants will be able to:
. Understand the principles and role of IBP & S&OP in Operational Excellence.
. Learn how to forecast demand and balance resources effectively.
. Link finance, sales, production, and supply chain into one unified plan.
. Enhance data-driven decision-making and reduce risks in operations.
. Create a foundation for sustainable growth, better risk management, and optimize the overall value chain.
4. Duration & Outline
The duration and detailed content are designed to be flexible, based on the specific requirements of each business.
PROCESS MATURITY ASSESSMENT &
ROADMAP BUILDING
1. Overview
The course provides methods for Process Maturity Assessment and Roadmap Building tailored to the specific development stages of a business. Participants will learn how to use internationally recognized assessment frameworks, identify gaps between current state and goals, and design a step-by-step improvement roadmap to achieve Operational Excellence (OPEX) in a sustainable manner.
2. Suitable for Businesses
This course is suitable for businesses that:
. Want to clearly identify the strengths and weaknesses in their current process systems.
. Are struggling to prioritize improvement initiatives and lack a specific roadmap.
. Need a scientific assessment tool to guide investment and resource allocation.
. Aim for controlled growth, avoiding dispersed or lack of focus improvements.
3. Expected Value
After the course, participants will be able to:
. Understand and apply process maturity frameworks (CMMI, OPM3, OPEX maturity models, etc.).
. Accurately measure the maturity of processes within the business.
. Identify the gap between the current state and strategic objectives.
. Design an improvement roadmap with clear priorities and logical steps.
. Build a foundation for continuous and sustainable improvement.
4. Duration & Outline
The duration and detailed content are designed to be flexible, based on the specific requirements of each business.
AGILE PROCESS MANAGEMENT
1. Overview
The course introduces Agile Process Management – a modern management approach that helps businesses quickly adapt to changes, shorten improvement cycles, and increase operational flexibility. Participants will learn how to apply Agile principles to process management, creating lean workflows, enhancing cross-departmental collaboration, and responding to customer needs faster.
2. Suitable for Businesses
This course is suitable for businesses that:
. Operate in fast-changing environments with frequent changes (e.g., technology, services, startups).
. Want to shift from rigid process management to a more flexible approach aligned with real-world needs.
. Need to accelerate improvement, experiment, and deploy solutions quickly.
. Aim to enhance their adaptive capacity, improve customer experience, and maintain a competitive advantage.
3. Expected Value
After the course, participants will be able to:
. Understand the concept and application of Agile Process Management.
. Learn how to apply Agile principles to manage and improve processes.
. Increase the ability to react quickly to changes and make timely decisions.
. Optimize cross-departmental collaboration, improving team performance.
. Build a flexible organization that is ready for innovation and sustainable growth.
4. Duration & Outline
The duration and detailed content are designed to be flexible, based on the specific requirements of each business.
SERVICE EXCELLENCE PROCESS DESIGN
1. Overview
The course focuses on Service Excellence Process Design – a method for designing service processes to enhance the customer experience, ensuring consistency, speed, and quality at every touchpoint. Participants will learn how to analyze the Customer Journey, design lean service processes, and integrate service excellence standards into daily operations.
2. Suitable for Businesses
This course is suitable for businesses that:
. Operate in service industries, including retail, customer service, healthcare, finance, etc.
. Want to create an exceptional customer experience to gain a competitive edge.
. Are facing inconsistent service where quality depends on individual performance.
. Aim to increase customer satisfaction and loyalty through service excellence.
3. Expected Value
After the course, participants will be able to:
. Understand the principles of Service Excellence and its role in Operational Excellence (OPEX).
. Learn how to analyze the Customer Journey Mapping to design service processes.
. Design lean, efficient, and consistent service processes.
. Enhance the customer experience, creating Customer Delight at every touchpoint.
. Build a customer-centric service culture throughout the organization.
4. Duration & Outline
The duration and detailed content are designed to be flexible, based on the specific requirements of each business.
CUSTOMER JOURNEY MAPPING &
PROCESS ALIGNMENT
1. Overview
The course focuses on Customer Journey Mapping (CJM) – a tool that helps businesses visualize the entire customer experience journey, from awareness to post-sales. Additionally, the content emphasizes Process Alignment, which involves adjusting and aligning internal processes to optimally address each touchpoint in the customer journey. Through this, businesses can enhance Customer Experience (CX), reduce waste, and create sustainable value.
2. Suitable for Businesses
This course is suitable for businesses that:
. Want to place the customer at the center of process design and improvement.
. Are facing disjointed internal processes that do not effectively support the customer experience.
. Need a practical tool to measure, analyze, and improve Customer Experience (CX).
. Aim to create Customer Delight, increase loyalty, and enhance their competitive advantage.
3. Expected Value
After the course, participants will be able to:
. Understand the principles and methods of Customer Journey Mapping.
. Learn how to identify critical touchpoints in the customer journey.
. Align internal processes with each stage of the Customer Journey.
. Design outstanding customer experiences (Customer Experience Excellence).
. Build a foundation for a Customer-Centric Organization strategy.
4. Duration & Outline
The duration and detailed content are designed to be flexible, based on the specific requirements of each business.
END-TO-END PROCESS DIGITIZATION
1. Overview
The course provides knowledge and skills on End-to-End Process Digitization – the comprehensive digital transformation of business processes from input to output, aimed at creating a seamless, transparent, and efficient workflow. Participants will learn how to apply digital technology to automate processes, integrate data, and optimize customer experience (CX), thereby helping businesses achieve Operational Excellence (OPEX) in the digital age.
2. Suitable for Businesses
This course is suitable for businesses that:
. Are facing disjointed, manual, and time-consuming processes.
. Want to implement a comprehensive digital transformation, not just isolated improvements.
. Need to connect technology systems (e.g., ERP, CRM, SCM) to create a continuous data flow.
. Aim to reduce costs, accelerate processing speed, and enhance customer experience (CX).
3. Expected Value
After the course, participants will be able to:
. Understand the concept and application of End-to-End Process Digitization.
. Learn how to redesign processes with a comprehensive digital mindset.
. Integrate and leverage digital platforms to manage processes effectively.
. Apply automation to reduce manual work and increase accuracy.
. Build a foundation for a smart digital enterprise, ready for sustainable growth.
4. Duration & Outline
The duration and detailed content are designed to be flexible, based on the specific requirements of each business.
KAIZEN BLITZ &
RAPID IMPROVEMENT EVENTS
1. Overview
The course focuses on the Kaizen Blitz method and Rapid Improvement Events – tools that help businesses achieve quick, focused improvements within a short time frame (from a few days to a week). Participants will learn how to organize Kaizen events, engage multiple departments, and implement immediate improvements to eliminate waste, increase efficiency, and produce measurable results directly at the workplace.
2. Suitable for Businesses
This course is suitable for businesses that:
. Want to create quick wins to demonstrate the value of Operational Excellence (OPEX).
. Are facing inefficient processes, excessive waste, and need immediate improvement.
. Need to engage cross-functional teams to solve an urgent problem.
. Aim to accelerate improvement, inspire employees, and build a Lean culture.
3. Expected Value
After the course, participants will be able to:
. Understand the principles and processes of Kaizen Blitz and Rapid Improvement Events.
. Learn how to organize a rapid improvement event with cross-functional participation.
. Eliminate waste and bottlenecks in processes immediately.
. Produce measurable improvement results in a short period of time.
Build momentum and engage employees in a continuous improvement culture.
4. Duration & Outline
The duration and detailed content are designed to be flexible, based on the specific requirements of each business.
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