COACHING SERVICES
At John&Partners, we believe that coaching is not just about skill development, but also a journey of unlocking potential and ensuring real transformation in businesses. While consulting helps businesses with strategy and solutions, and training provides knowledge and skills, coaching is the process of accompanying and ensuring effective implementation, leading to sustainable results.
We offer a variety of coaching formats: 1-on-1 coaching, group coaching, in-person (offline) or online coaching – flexible to meet customer needs. The coaching content covers all the consulting areas of John&Partners: Operational Excellence, Lean Six Sigma, Strategic Management, Leadership, Digital Transformation, Franchising, Supply Chain, Human Resource Management, and AI in Business.
In particular, we offer specialized coaching programs:
. CEO/Founder Coaching: Focused on vision, strategy, decision-making, and leadership capabilities.
. Succession Coaching: Preparing the next generation of leaders with management skills and an innovative mindset.
. IDP – Individual Development Plan Coaching: Helping individuals build and execute career development plans aligned with long-term goals.
. Lean Six Sigma Belts Coaching: White, Yellow, Green, Black, and Master Black Belts – enabling learners to both earn certification and successfully implement real improvement projects.
With a personalized approach, results-driven focus, and based on OPEX – the 7 pillars, John&Partners ensures that each coaching program delivers measurable value, tangible results, and sustainable growth for both individuals and organizations.
The following content provides an overview of the coaching service packages offered by John&Partners.
In practice, before implementation, we conduct a thorough survey of the client’s needs, goals, and the actual context in order to design a personalized coaching program that aligns with each leadership level, team, or individual.
In particular, the coaching packages are not standalone but can be flexibly combined to form a comprehensive development roadmap. This approach allows clients to simultaneously enhance leadership and team capabilities while optimizing operations and establishing a foundation for long-term, sustainable growth.
Leadership & Executive Coaching
CEO/Founder Coaching
1-on-1 Coaching for Business Owners
CEOs and founders often face crucial decisions that can reshape the entire business landscape. However, many leaders fall into the trap of "strategic loneliness" – lacking a trusted partner for constructive feedback, advice, and support. The CEO/Founder Coaching package from John&Partners is specifically designed for business owners and senior leaders. Delivered in a personalized 1-on-1 format, it helps them enhance strategic thinking, leadership capabilities, and decision-making skills, enabling them to lead their businesses in an optimal, efficient, and sustainable manner.
Key Coaching Content:
. 1-on-1 coaching with the CEO/Founder, focusing on real-world challenges.
. Accompanying the development and implementation of the company’s vision, mission, and strategy.
. Developing decision-making skills in complex and volatile environments.
. Strengthening leadership abilities and managing change.
. Providing modern management tools: Balanced Scorecard, Hoshin Kanri, Operational Excellence (OPEX) – 7 pillars.
. Supporting the CEO in managing middle management and succession planning.
Expected Outcomes:
. Gaining a trusted strategic partner for feedback and direction.
. Enhancing strategic thinking and the ability to lead the organization effectively.
. Optimizing decision-making, reducing risks, and increasing efficiency.
. Developing an inspiring leadership style that motivates and empowers the team.
. Enabling the CEO/Founder not only to manage but also to become a value-creating leader for long-term success.
Succession Coaching
Succession Leadership Team Development
One of the biggest risks for businesses is the lack of a competent next generation of leaders ready to take on responsibility. Succession Coaching from John&Partners is designed for high-potential managers and succession teams, equipping them with leadership capabilities, modern management thinking, and alignment with the company’s vision. This program combines 1-on-1 coaching and group coaching, focusing on preparing the next generation of leaders to ensure a smooth, effective, and sustainable leadership transition.
Key Coaching Content:
. Building comprehensive management capabilities: strategy, operations, human resources, customer relations, and finance.
. Equipping leaders with modern thinking and tools: KPI, Balanced Scorecard, Hoshin Kanri, Operational Excellence (OPEX) – 7 pillars.
. Developing soft skills: communication, negotiation, conflict management, and working with multi-generational teams.
. Coaching on personal leadership styles and the ability to create influence.
. Aligning the succession team with the company's vision, core values, and culture.
. Preparing future leaders to take on senior leadership roles with confidence.
Expected Outcomes:
. The business will have a strong leadership pipeline ready to step into leadership roles.
. Continuous, effective, and sustainable leadership transitions within the organization.
. Developing the succession team into strategic managers with well-rounded capabilities.
. Increasing the alignment between the new generation of leaders and the company’s long-term vision.
. Minimizing disruption risks by ensuring the business always has a successor ready to lead.
Leadership & Culture Transformation Coaching
A good strategy and an optimized management system will be difficult to succeed if the leadership team lacks the capability to lead and the corporate culture does not create a high-performance environment. Leadership & Culture Transformation Coaching from John&Partners is designed for key leaders and managers, aiming to develop comprehensive leadership capabilities and reshape the organizational culture towards innovation, engagement, effectiveness, and sustainability.
Key Coaching Content:
. 1-on-1 and group coaching for key leaders and managers.
. Developing strategic leadership capabilities, inspirational leadership, and change management skills.
. Building a High-Performance Workplace: fostering a culture of high performance, continuous improvement, transparency, and accountability.
. Aligning culture with the company’s vision, mission, core values, and business strategy.
. Coaching on key skills: influence, managing multi-generational teams, and talent development & retention.
. Applying modern management tools and Operational Excellence (OPEX – 7 pillars) to link strategy, people, and systems.
Expected Outcomes:
. Building a leadership team with the ability to lead, inspire, and adapt to change.
. Reshaping the corporate culture towards high performance, engagement, and continuous improvement.
. Aligning strategy, systems, and people to operate optimally.
. Enhancing team engagement, boosting motivation, and increasing work effectiveness.
. Creating a strong foundation for the business to develop optimally, efficiently, and sustainably.
iBOD (Individual Board of Directors) Coaching
One of the biggest risks for businesses is the lack of a competent next generation of leaders ready to take on responsibility. Succession Coaching from John&Partners is designed for high-potential managers and succession teams, equipping them with leadership capabilities, modern management thinking, and alignment with the company’s vision. The program combines 1-on-1 coaching and group coaching, focusing on preparing the new generation of leaders and ensuring a continuous, effective, and sustainable leadership transition.
Key Coaching Content:
. Building comprehensive management capabilities: strategy, operations, human resources, customer relations, and finance.
. Equipping with modern thinking and tools: KPI, Balanced Scorecard, Hoshin Kanri, Operational Excellence (OPEX) – 7 pillars.
. Developing soft skills: communication, negotiation, conflict management, and working with multi-generational teams.
. Coaching on personal leadership styles and the ability to create influence.
. Aligning the succession team with the vision, core values, and corporate culture.
. Preparing to take on senior leadership roles in the future.
Expected Outcomes:
. The business will have a strong leadership pipeline, ready to take on responsibility.
. The business will experience continuous, effective, and sustainable leadership transitions.
. Developing the succession team into strategic managers with well-rounded capabilities.
. Increasing the alignment between the new generation of leaders and the long-term vision of the organization.
. Minimizing disruption risks, ensuring that the business always has a successor ready to lead.
Executive Leadership Coaching
Senior leaders (C-level, Board) often face strategic decisions that can reshape the entire business landscape. Their challenges lie not only in making accurate decisions but also in their ability to lead change, manage the organization in a complex environment, and build a strong leadership pipeline for the future. Executive Leadership Coaching from John&Partners is specifically designed for senior leadership, focusing on developing strategic thinking, inspirational leadership capabilities, and practical management skills, all built upon the foundation of Operational Excellence (OPEX – 7 pillars).
Key Coaching Content:
. Personalized 1-on-1 coaching for senior leaders.
. Supporting the development and implementation of the company’s vision, mission, and strategy.
. Developing decision-making skills in the context of a V.U.C.A. environment (Volatility – Uncertainty – Complexity – Ambiguity).
. Strengthening leadership abilities for change management and crisis management.
. Coaching for the development of middle management and succession teams.
Applying strategic management tools: Balanced Scorecard, Hoshin Kanri, KPI Dashboard, OPEX – 7 pillars.
Expected Outcomes:
. Leaders will enhance their strategic thinking and ability to lead the organization effectively.
. Optimizing decision-making processes, reducing risks, and increasing efficiency.
. Developing an inspiring leadership style that engages and motivates the team.
. The business will build a strong leadership pipeline, ensuring continuous growth and development.
. Leaders will become the architects of long-term, sustainable value for the business.
Performance Coaching
Performance is not only dependent on individual capabilities but also on how work, time, focus, and coordination are managed within the organization. Many businesses have talented teams but still fail to achieve optimal results due to the lack of a clear performance management system. Performance Coaching from John&Partners is designed to help leaders, managers, and employees optimize work performance, based on modern tools and the Operational Excellence (OPEX – 7 pillars) methodology.
Key Coaching Content:
. 1-on-1 or group coaching on personal and team performance management.
. Building and applying KPI, OKRs, Balanced Scorecard, and Hoshin Kanri.
. Coaching on time management, task prioritization, and waste elimination.
. Developing work habits aligned with a High-Performance Workplace.
. Aligning personal performance with the company’s strategy and goals.
. Coaching on how to give and receive feedback effectively, build personal accountability, and create a culture focused on high performance.
Expected Outcomes:
. Individuals and teams will show significant improvement in their daily work performance.
. The business will establish a transparent and measurable performance management system.
. Employees will develop the skills to work optimally and prioritize the right tasks.
. Leaders and managers will enhance their ability to lead and monitor performance effectively.
. The business will achieve a balance between productivity, quality, and sustainability.
Business Coaching
Accompanying Business Problem Solving
Business owners and leaders often face numerous challenges: unclear expansion plans, vague development strategies, unclear vision, cash flow difficulties, disconnected teams, or inefficiencies in operations. Each business is unique, so a one-size-fits-all formula doesn’t apply. Business Coaching from John&Partners is designed as customized coaching, working directly with business owners and their teams to address real issues within the organization, based on the foundation of Operational Excellence (OPEX – 7 pillars).
Key Coaching Content:
.1-on-1 coaching for business owners or leadership teams, tailored to specific issues.
. Identifying the core challenges: strategy, finance, human resources, operations, customer relations.
. Providing critical feedback and guiding the approach to problem-solving.
. Applying OPEX tools: Lean (efficiency), Six Sigma (quality), KPI & Balanced Scorecard (performance), Value Innovation (differentiated value creation), etc.
. Partnering in decision-making and practical implementation.
. Continuous coaching to monitor progress, adjust strategies, and maintain effectiveness.
Expected Outcomes:
. Business owners will have clear and feasible solutions for their current challenges.
. Enhanced strategic thinking, decision-making, and management capabilities.
. Improved business operations, finance, or human resources, depending on the set objectives.
. Reduced pressure for leadership through a trusted partner for feedback and direction.
. Building internal capabilities to independently solve problems and ensure long-term sustainability.
Family Business Coaching
Family businesses are the backbone of many economies, including Vietnam. However, these businesses often face unique challenges: the overlap between family roles and business roles, the lack of a clear succession plan, and limitations in professionalizing management. Family Business Coaching from John&Partners is designed to support both the founding generation and the successor generation in building a professional management model, optimizing operations, and ensuring a sustainable leadership transition, based on the foundation of Operational Excellence (OPEX – 7 pillars).
Key Coaching Content:
. 1-on-1 or group coaching for business owners and the successor generation.
. Clarifying family vs. business roles and establishing a transparent governance structure.
. Building a Family Charter to define values, vision, and decision-making processes.
. Coaching on Succession Planning: preparing the next generation and facilitating the transfer of power.
.Optimizing business operations using OPEX tools (Lean, Six Sigma, KPI, Value Chain, etc.).
. Partnering in business expansion, diversification, or business model renewal.
Expected Outcomes:
. The family business will have a more professional and transparent governance model.
. Reduced conflicts between generations through clear cooperation mechanisms.
. The successor generation will be equipped with modern leadership and management capabilities.
. Sustainable and continuous leadership transition from the founding generation to the next.
.The family business will grow in an optimal, efficient, and sustainable way, preserving core values while adapting to the changing times.
OPEX & Lean Six Sigma Coaching
Coaching Trong OPEX & Lean Six Sigma
Lean Six Sigma Green Belt Coaching
Green Belt is a core force in Lean Six Sigma projects, playing a key role in leading improvements at the department or functional level. After training, many Green Belts still face challenges when applying tools in real-world projects: from data collection, root cause analysis, to collaborating with stakeholders. Lean Six Sigma Green Belt Coaching from John&Partners is designed to fill this gap – working directly with participants throughout the project implementation process, helping them apply the right tools, methods, and achieve measurable results.
Key Coaching Content:
. 1-on-1 or group coaching throughout the implementation of 1–2 real DMAIC projects within the business.
. Guiding the application of core tools: Process Mapping, FMEA, Pareto, Control Charts, Fishbone Diagram, Hypothesis Testing, etc.
. Training on data analysis, project management, and leading improvement teams.
. Aligning improvement projects with strategic objectives and the Operational Excellence (OPEX – 7 pillars) system to ensure sustainability.
. Supporting participants in reporting results to senior leadership, demonstrating the value of the project.
Expected Outcomes:
. Successfully completing 1–2 Green Belt projects with measurable results: reducing waste, errors, cycle time, increasing productivity, or saving costs.
. Green Belts will develop process management, data analysis, and problem-solving skills at an intermediate level.
. Forming a confident Green Belt team capable of independently leading improvement projects within the business.
. Establishing a strong foundation for participants to progress to the Lean Six Sigma Black Belt level and expand their improvement influence.
. Contributing directly to operational efficiency and business results, having a positive impact on the organization’s competitive capabilities.
Lean Six Sigma Black Belt Coaching
Black Belt professionals are senior improvement experts who lead strategic and complex projects, often involving multiple departments within the organization. However, many Black Belts still face challenges after training, such as managing complex data, coordinating multiple stakeholders, and aligning improvement outcomes with the organization's strategic objectives.
Lean Six Sigma Black Belt Coaching from John&Partners is designed to work directly with participants throughout the implementation process, helping them not only apply advanced Lean Six Sigma tools but also develop leadership thinking, change management skills, and the ability to connect improvements with the business strategy.
Key Coaching Content:
. 1-on-1 or group coaching for participants during the execution of cross-departmental, strategic-scale projects.
. Guiding the application of advanced tools: DOE (Design of Experiments), Regression, Hypothesis Testing, Advanced SPC, MSA, etc.
. Training in complex project management, coordinating multiple stakeholders, and leading cross-functional improvement teams.
. Aligning improvement projects with strategic objectives and the Operational Excellence (OPEX – 7 pillars) system.
.Supporting participants in presenting and demonstrating the strategic value of the project to senior leadership.
Expected Outcomes:
. Successfully completing Lean Six Sigma Black Belt improvement projects with strategic impact: cost optimization, increased productivity, and enhanced service/product quality.
. Developing advanced data analysis, project management, and change leadership capabilities.
. Building a Lean Six Sigma Black Belt team capable of leading strategic cross-departmental improvement projects.
. Contributing directly to the financial performance and long-term competitiveness of the organization.
. Creating a foundation for development to the Master Black Belt level, becoming the architect of enterprise-wide improvements.
Lean Six Sigma Master Black Belt Coaching
Master Black Belt (MBB) is the highest level in Lean Six Sigma, playing the role of the architect of the improvement system within the organization. Not only do Master Black Belts lead projects, but they are also responsible for training and mentoring Green Belts and Black Belts, developing improvement strategies, and aligning Lean Six Sigma with the long-term vision and strategy of the organization.
Lean Six Sigma Master Black Belt Coaching from John&Partners is designed to work with senior leadership and improvement experts to elevate internal capabilities, develop teams, and build a comprehensive OPEX system, ensuring that improvements are not just a one-time effort but become the DNA of the organization.
Key Coaching Content:
. Direct coaching for Master Black Belt (MBB) candidates on developing and implementing enterprise-wide improvement strategies.
. Guidance on mentoring and coaching Green Belts & Black Belts, ensuring that internal capabilities are scaled.
. Mastery of advanced tools: Design for Six Sigma (DFSS), Portfolio & Program Management, Business Analytics, Change Leadership.
. Integrating Lean Six Sigma with Operational Excellence (OPEX – 7 pillars) to optimize the entire operation.
. Supporting Master Black Belts (MBB) in developing mechanisms to measure the financial & strategic impact of improvement programs.
Expected Outcomes:
. Forming a Master Black Belt team capable of building and sustaining a long-term internal improvement system.
. The organization possesses the ability to mentor and develop Green/Black Belts in a professional manner.
. Improvements are aligned with the long-term strategy and company culture, rather than being isolated projects.
. Achieving strategic impact: optimizing costs, increasing revenue, enhancing customer experience, and expanding markets.
. Bringing the organization to international Operational Excellence standards, with improvements becoming a core competitive advantage.
Lean Coaching
Lean is a management methodology focused on eliminating waste, streamlining processes, and optimizing resource utilization. However, many businesses, when implementing Lean, only address surface-level activities (such as 5S or small Kaizen efforts), leading to unsustainable results. Lean Coaching from John&Partners is designed to work alongside leadership and teams in applying Lean in a practical and systematic way, based on the foundation of Operational Excellence (OPEX – 7 pillars), helping Lean become a part of the organization's continuous improvement culture.
Key Coaching Content:
. 1-on-1 or group coaching throughout the implementation of Lean in real-world scenarios.
. Guidance on applying Lean tools: 5S, Kaizen, Kanban, Value Stream Mapping, Visual Management, Standard Work…
. Analyzing and eliminating the 8+1 types of waste in operations.
. Building a continuous improvement culture aligned with the business strategy.
. Integrating Lean with other elements of OPEX – 7 pillars to ensure comprehensive effectiveness.
Expected Outcomes:
. The organization successfully implements Lean tools with measurable results: cost reduction, cycle time reduction, increased productivity.
. Employees are equipped with Lean thinking and have the ability to sustain continuous improvement independently.
. Processes become streamlined, effective, and transparent, eliminating redundancies and waste.
. Creating a High-Performance Workplace, enhancing team engagement and effectiveness.
. Establishing a foundation for the business to grow optimally, efficiently, and sustainably.
. Lean Coaching ensures that businesses can embed Lean as a cultural mindset, driving continuous improvement across all levels and creating long-lasting value.
OPEX Coaching For SME
Small and medium-sized enterprises (SMEs) often face difficulties in standardizing processes, managing performance, and building a solid foundation for scaling. If only fragmented tools (such as Lean, Six Sigma, Customer Experience (CX), etc.) are applied, the results are often short-term and lack sustainability. OPEX Coaching for SMEs from John&Partners is designed to accompany leadership and teams in optimizing operations comprehensively, based on the Operational Excellence (OPEX – 7 pillars) methodology, helping SMEs build an optimal, effective, and growth-ready system for long-term success.
Key Coaching Content:
. 1-on-1 or group coaching for leadership and management of SMEs.
. Application of OPEX – 7 pillars: Lean, Six Sigma, High-Performance Workplace, Value Chain Management, Value Innovation, Value AI, Customer Experience.
. Guidance on standardizing processes, setting up KPI systems, and performance management mechanisms.
. Analyzing and eliminating 8+1 types of waste, optimizing available resources.
. Building a continuous improvement culture and engaging teams.
. Preparing SMEs for digital transformation, scaling, or franchising.
Expected Outcomes:
. SMEs will have an optimized, effective, and transparent operational system.
. Enhancing the leadership and management capabilities of key teams.
. Cost reduction, increased productivity, and improved service/product quality.
. Building a high-performance work culture and fostering continuous improvement.
. Creating a solid foundation for SMEs to grow, scale, and develop sustainably.
OPEX Coaching For Enterprise
Large corporations and enterprises often face the challenge of managing complex scales, multiple subsidiaries, global supply chains, and continuous digital transformation requirements. Without a systematic methodology, improvements are often isolated and fail to create strategic impact. Enterprise Operational Excellence (OPEX) Coaching from John&Partners is designed to assist senior leadership and management teams in implementing Operational Excellence (OPEX – 7 pillars) across the entire enterprise, aiming to unify strategy, people, operational systems, and customers into a cohesive whole.
Key Coaching Content:
. 1-on-1 coaching for senior leaders and strategic management teams.
. Implementing OPEX – 7 pillars at the enterprise level: Lean, Six Sigma, High-Performance Workplace, Value Chain Management, Value Innovation, Value AI, Customer Experience.
. Building a global strategic and performance management system: Balanced Scorecard, KPI Dashboard, Hoshin Kanri.
. Optimizing global value and supply chains, reducing risks, and enhancing forecasting capabilities.
. Integrating AI, big data, and digital transformation to drive productivity and innovation.
. Developing a high-performance culture and continuous improvement across the entire organization.
Expected Outcomes:
. The enterprise achieves alignment between strategy, operations, people, and customers.
. Transparent management systems that can measure effectiveness at all levels.
. Cost reductions, optimized supply chains, and enhanced global competitiveness.
. Senior leadership and management teams develop the capability to lead strategic transformation.
. Establishing a comprehensive OPEX foundation that enables the enterprise to grow sustainably and adapt to market fluctuations.
Process Excellence Coaching
Processes are the "backbone" of any business. However, many organizations still operate with overlapping, unstandardized, and inefficient processes, leading to high costs and customer dissatisfaction. Process Excellence Coaching from John&Partners is designed to work closely with leadership and teams to streamline, standardize, and enhance process efficiency, based on the Operational Excellence (OPEX – 7 pillars) framework. This program focuses on practical implementation rather than theory, helping businesses achieve measurable outcomes.
Key Coaching Content:
. 1-on-1 or group coaching for leaders and teams in process improvement implementation.
. Analyzing the current state, identifying the 8+1 types of waste and bottlenecks in operations.
. Guiding the application of core tools: Value Stream Mapping, SIPOC, Standard Work, Visual Management, Kaizen Blitz, etc.
. Standardizing and redesigning processes for optimization, transparency, and efficiency.
. Integrating Process Excellence with performance management systems: KPI, Balanced Scorecard, Hoshin Kanri.
. Linking process improvement with other pillars of OPEX – 7 pillars to ensure sustainability.
Expected Outcomes:
. The business builds an optimized, standardized, and easily controllable process system.
. Waste reduction, error reduction, cycle time shortening, and increased productivity.
. Teams develop capabilities for continuous improvement and modern process management.
. A transparent operating system that enhances cross-departmental coordination.
. Laying the foundation for the business to achieve global Process Excellence standards, aligned with a strategy for sustainable growth.
Kaizen Coaching
Kaizen – the Japanese philosophy of continuous improvement – is a key foundation in any Operational Excellence (OPEX) system. The strength of Kaizen lies in focusing on small, simple improvements that, when applied consistently, lead to significant and sustainable impact. However, many businesses stop at organizing short-term Kaizen workshops, lacking the necessary support and systematization, which leads to improvements that do not last.
Kaizen Coaching from John&Partners is designed to work alongside leadership and teams in building a culture of continuous improvement, implementing practical Kaizen tools (such as 5S, Gemba, Kaizen Event, Kaizen Blitz), and most importantly, embedding Kaizen as a daily operational habit within the organization.
Key Coaching Content:
. Coaching leaders & managers on the Kaizen mindset and their role in leading improvements.
. Guiding the implementation of Kaizen Event & Kaizen Blitz to quickly address real-world problems.
. Coaching teams to practice Kaizen tools: 5S, Gemba Walk, Visual Management, Suggestion System.
. Designing a continuous improvement idea system from employees (Idea Management System).
. Coaching on how to measure, sustain, and scale Kaizen results across the organization.
. Integrating Kaizen with the 7 pillars of OPEX, ensuring improvements are aligned with long-term strategy.
Expected Outcomes:
. The business develops a continuous improvement culture, rather than just short-term projects.
. Teams proactively suggest and implement practical improvements.
. Waste reduction, productivity increase, and improved service/product quality.
. Leaders and managers understand how to sustain improvements as part of daily operations.
. The organization evolves towards being optimized, efficient, and sustainable.
Business Excellence Coaching
Strategy & KPI Coaching
Many companies develop strong strategies on paper but struggle to translate them into specific actions and measure execution effectiveness. This leads to a gap between vision and actual results. Strategy & KPI Coaching from John&Partners is designed to partner with leadership and management teams in systematically implementing strategy and performance management, based on the Operational Excellence (OPEX – 7 pillars) framework, to ensure that strategies are not only formulated but also executed effectively at all levels.
Key Coaching Content:
. 1-1 or group coaching for leadership and key management.
. Guidance on building and implementing KPIs, OKRs, Balanced Scorecard, and Hoshin Kanri.
. Linking strategy with the operational system, ensuring consistency from goals to actions.
. Designing KPI Dashboards to measure and monitor performance in real-time.
. Developing decision-making capabilities based on data and continuous performance management.
. Integrating strategy management and KPIs with other elements of Operational Excellence (OPEX – 7 pillars) to ensure sustainability.
Expected Outcomes:
. The business develops a transparent, measurable strategy and KPI management system.
. Strategy is consistently executed from leadership down to employees.
. Improved data-driven decision-making, reducing reliance on intuition.
. Enhanced leadership capability in executing strategy and managing performance.
. A strong foundation for the business to achieve optimal, efficient, and sustainable growth.
Business Model & Value Innovation Coaching
In the context of fierce competition and rapidly changing technology, many companies need not only to optimize operations but also to redefine their business models to adapt and break through. Business Model & Value Innovation Coaching from John&Partners is designed to work alongside leadership and teams in designing, testing, and implementing new business models, while creating differentiated value for customers. The program is based on the Operational Excellence (OPEX – 7 pillars) framework, combined with modern innovation tools, to help companies be both lean and creative, aiming for sustainable growth.
Key Coaching Content:
.1-1 or group coaching for leadership & management in business model transformation.
. Analyzing current models using tools like Business Model Canvas and Value Proposition Canvas.
. Exploring opportunities to create differentiation with Value Innovation and Blue Ocean Strategy.
. Applying OPEX – 7 pillars to ensure the new model is feasible, optimized, and effective.
. Supporting testing, adjusting, and implementing new business models.
. Training and coaching teams to integrate the new model into operations and company culture.
Expected Outcomes:
. The company builds an optimized, flexible, and sustainable business model.
. Creates differentiated value for customers, surpassing typical competition.
. Reduces risks in innovation through a structured testing and coaching process.
. Teams develop strategic thinking and creative problem-solving capabilities.
. The business is lean in operations while creating valuable innovation.
Team & Group Coaching
A strong team is not only made up of talented individuals but also from the ability to collaborate, trust each other, and work toward a common goal. Many companies face challenges when teams lack cohesion, often falling into “silos” (each department operating separately), leading to low performance and underlying conflicts. Team & Group Coaching from John&Partners is designed to help teams within a company build trust, improve work effectiveness, and optimize overall outcomes, based on the Operational Excellence (OPEX – 7 pillars) framework.
Key Coaching Content:
. Team/group coaching focused on building trust and cohesion.
. Defining common goals and aligning them with the company strategy.
. Coaching communication skills, collaboration, and conflict resolution.
. Guiding teams to apply OPEX tools for lean and efficient work.
. Building a culture of responsibility and high performance within the team.
. Coaching to improve interdepartmental collaboration effectiveness.
Expected Outcomes:
. Teams work more effectively, increasing collaboration and shared responsibility.
. Reduced conflicts, increased trust, and stronger team cohesion.
. Improved team performance, contributing to the overall success of the organization.
. Development of leadership skills within the team and group management.
. Building a high-performance team culture closely tied to OPEX principles.
Growth & Market Expansion Coaching
To achieve sustainable growth, businesses need not only to optimize current operations but also to know how to expand into new markets and capitalize on emerging opportunities. However, many companies face challenges in identifying target markets, designing suitable market entry strategies, and managing risks when scaling up. Growth & Market Expansion Coaching from John&Partners is designed to guide leaders and teams in building a comprehensive growth strategy, based on the Operational Excellence (OPEX – 7 pillars) framework, to help companies expand in a lean, efficient, and sustainable manner.
Key Coaching Content:
. 1-1 or group coaching on growth strategy and market expansion.
. Market, customer, and competitor analysis to identify growth opportunities.
. Developing market entry strategies: positioning, distribution channels, product/service strategies.
. Aligning growth strategies with the performance management system: KPI, Balanced Scorecard, Hoshin Kanri.
. Optimizing operations so that the company can scale while maintaining efficiency.
. Supporting the preparation of resources for globalization or franchising if needed.
Expected Outcomes:
. The company will have a clear and feasible growth strategy.
. Efficiently identify and exploit target markets and potential customer segments.
. Increase revenue and market share while ensuring operational optimization and efficiency.
. Teams will develop capabilities in strategic planning, execution, and growth management.
. The company will be ready for scaling, globalization, or brand franchising.
. Growth & Market Expansion Coaching helps companies expand in a measured, strategic manner while ensuring that the processes remain efficient and sustainable, supporting long-term success and scalability.
Digital Transformation Coaching
Digital transformation is not only about applying new technologies, but also about restructuring processes, enhancing team capabilities, and changing the way a company operates. Many organizations fail in their digital transformation journey because they implement technology without first standardizing their operational systems. Digital Transformation Coaching from John&Partners is designed to accompany leaders and teams through the process of standardizing – optimizing – digitizing, based on the foundation of Operational Excellence (OPEX – 7 pillars), helping businesses transform in a lean – efficient – sustainable way.
Key Coaching Content:
. 1-1 or group coaching for leaders & middle management.
. Assessing the current operational status and the level of readiness for digital transformation based on OPEX – 7 pillars.
. Guidance on standardizing and optimizing processes before digitization.
. Accompanying in selecting and implementing technology.
. Coaching on change management to ensure the team accepts and operates the new system.
. Linking digital transformation with growth strategy and customer experience.
Expected Outcomes:
. The business develops a clear and feasible digital transformation roadmap.
. The operational system is standardized, reducing the risk of failure during digitization.
. Optimized productivity and efficiency by combining technology with optimized operations.
. Leaders and staff are equipped with change management and digital operations capabilities.
.The business is ready to compete and grow in the digital age.
AI Innovation Coaching
AI application in business is not only about automation, but also opens up opportunities for business model reinvention, operational optimization, and creating new value for customers. However, many businesses implement AI based on trends without a systematic methodology, leading to high costs but low effectiveness. AI Innovation Coaching from John&Partners is designed to accompany leaders and teams in identifying opportunities, experimenting, and implementing AI in a practical – strategic – sustainable way, based on the foundation of Operational Excellence (OPEX – 7 pillars).
Key Coaching Content:
. 1-1 or group coaching for leaders & managers on applying AI in business.
. Assessing readiness and identifying opportunities to create value with AI in operations, marketing, sales, and customer experience (CX).
. Guidance on implementing appropriate AI projects.
. Integrating AI with Value Innovation Strategy to create a differentiated competitive advantage.
. Linking AI application with OPEX – 7 pillars to ensure alignment and long-term effectiveness.
. Accompanying in change management & team capability development during AI implementation.
Expected Outcomes:
. The business identifies real value-generating AI opportunities.
Reduced costs, improved efficiency, and enhanced forecasting capabilities through AI.
. Creating differentiated value for customers through intelligent products/services.
. The team develops an innovative mindset and the ability to implement AI practically.
. The business achieves a balance between operational optimization and innovation using AI.
Human Capital Coaching
The right people are the most valuable asset of a business. However, many organizations face challenges in developing, retaining, and fully leveraging the potential of their employees. Human Capital Coaching from John&Partners is designed to accompany leaders, managers, and HR teams in developing individual capabilities, building high-performance teams, and creating sustainable career paths, based on the foundation of Operational Excellence (OPEX – 7 pillars).
Key Coaching Content:
. 1-1 or group coaching for leaders, managers, and potential employees.
. Developing human resource management capabilities: recruitment, training, performance evaluation, and talent retention.
. Coaching on building a high-performance workplace culture.
. Guidance on implementing an Individual Development Plan (IDP) for each employee.
. Integrating OPEX tools to align human resources strategy with business strategy.
. Coaching for successor teams and young leaders to prepare the next generation of employees.
Expected Outcomes:
. The business builds a high-performance and engaged team.
. Individuals develop clearly along a career path (IDP).
. Increased ability to retain the right talent, reducing HR costs.
. Enhanced human resource management capabilities for leaders and managers.
. The business owns a strong human capital base, laying the foundation for long-term and sustainable growth.
Talent & Succession Coaching
One of the biggest challenges businesses face is identifying, nurturing, and preparing a succession team to ensure sustainable growth. A lack of talent strategy and succession planning often leads to leadership gaps, operational disruptions, and the loss of valuable resources. Talent & Succession Coaching from John&Partners is designed to support leaders and high-potential employees in developing their skills, career paths, and long-term engagement, based on the foundation of Operational Excellence (OPEX – 7 pillars).
Key Coaching Content:
. 1-1 or group coaching for high-potential employees and succession teams.
. Assessing individual capabilities and developing an Individual Development Plan (IDP).
. Developing leadership, management, and strategic problem-solving skills.
. Aligning high-potential employees with the company's vision, core values, and long-term strategy.
. Coaching on change management, inspiring and creating influence.
. Supporting the business in designing and implementing succession planning programs.
Expected Outcomes:
. The business builds a strong succession workforce, ready for leadership transition.
. High-potential employees develop along a clear career path, increasing their motivation and commitment.
. Enhanced leadership and management capabilities within the succession team.
. Continuous – effective – sustainable leadership transition.
. Reduced human resource risks and the creation of a solid foundation for long-term growth.
Customer Experience & Customer Delight Coaching
The customer is at the center of all business activities. However, many businesses stop at meeting basic needs and fail to create an exceptional experience that fosters long-term customer loyalty. Customer Experience & Customer Delight Coaching from John&Partners is designed to accompany leaders and teams in building strategies, processes, and a customer-centric culture, helping businesses not only achieve satisfaction but also create joy, positive surprises, and long-lasting loyalty. The program is based on the foundation of Operational Excellence (OPEX – 7 pillars), ensuring a close connection between lean operations and exceptional customer experiences.
Key Coaching Content:
. 1-1 or group coaching for management teams and front-line staff on Customer Experience (CX).
. Assessing and optimizing the Customer Journey Map – the customer experience journey.
. Coaching on customer service, communication skills, and handling situations.
Building a Customer Experience strategy: standardizing customer care processes, KPIs, and Voice of the Customer (VOC).
. Developing Customer Delight capabilities: personalizing services and delivering value beyond expectations.
. Linking CX with other OPEX elements: Lean (optimizing processes), Value Innovation (value-driven innovation), and AI (personalizing experiences).
Expected Outcomes:
. The business establishes a standardized and sustainable Customer Experience system.
. Increased customer satisfaction and loyalty.
. Revenue growth through customer retention and Customer Lifetime Value (CLV) development.
. Teams develop professional customer service skills and inspire others.
. The business gains a competitive edge through exceptional customer experiences and surprising delight (Customer Delight).
Risk Management & Business Continuity Coaching
In a volatile business environment, risks can arise from multiple sources: markets, technology, supply chains, legal issues, or internal crises. Many businesses tend to respond reactively when incidents occur, leading to significant losses in finance, reputation, and customer trust. Risk Management & Business Continuity Coaching from John&Partners is designed to accompany leaders and teams in identifying, assessing, and managing risks systematically, while also developing a Business Continuity Plan (BCP) to ensure uninterrupted operations. The program is based on the foundation of Operational Excellence (OPEX – 7 pillars), ensuring a strong connection between risk management, lean operations, and sustainable growth.
Key Coaching Content:
. 1-1 or group coaching for leaders & managers on comprehensive risk management.
. Guidance on identifying, classifying, and assessing risks based on impact level and likelihood of occurrence.
. Designing and implementing a Risk Management Framework aligned with strategic objectives.
. Building a Business Continuity Plan (BCP) to ensure continuous operations during crises.
. Coaching on risk forecasting & mitigation tools: FMEA, Scenario Planning, Stress Testing, Crisis Simulation.
. Integrating risk management into OPEX – 7 pillars to increase long-term adaptability.
Expected Outcomes:
. The business owns a comprehensive, transparent, and measurable risk management system.
. Reduced losses thanks to clear contingency plans and responses.
. Enhanced leadership and team capabilities in crisis management and maintaining business continuity.
. Increased trust from customers, partners, and investors.
.The business develops with a stable – sustainable – adaptable foundation amidst volatility.
Change Management Coaching
In transformation projects (ERP, digital transformation, restructuring, OPEX…), over 70% fail not due to technology or strategy, but because of a lack of structured change management. Employees are not ready, communication is poor, internal resistance is high, and there is a lack of a change management plan, leading to wasted costs and missed opportunities. Change Management Coaching from John&Partners focuses on guiding managers and project teams in designing, executing, and monitoring the change process systematically, based on the foundation of Operational Excellence (OPEX – 7 pillars).
Suitable for: Middle management, PMOs, Change Managers, and project implementation teams.
Key Coaching Content:
. Change Readiness Assessment: Measure the attitudes, skills, and organizational culture before the change.
. Designing the Change Roadmap: Define the scope, priorities, timeline, and responsibilities.
. Coaching on change management tools: ADKAR, Kotter's 8 Steps, Stakeholder Mapping, Communication & Training Plans.
. Managing resistance: Identify resistant groups, and develop strategies for listening and addressing concerns.
. Internal communication plan: Build messages, channels, and a comprehensive communication schedule.
. Tracking & monitoring change effectiveness: Design KPIs and dashboards to track the success of the change project.
Expected Outcomes:
. The business has a clear, transparent, and feasible Change Plan.
. The change project is implemented under control, minimizing the risk of failure.
. The management team becomes proficient in change management processes, tools, and skills.
. Increased success rates and sustainability for transformation initiatives.
Change Leadership Coaching
A change project is only successful when there is strong commitment from top leadership. However, many organizations fail because leaders lack presence, do not inspire, or fail to build consensus. As a result, employees do not trust the direction and engage in passive resistance. Change Leadership Coaching from John&Partners is specifically designed for CEOs, C-level executives, Chairs, Board Members, and Founders, focusing on developing the mindset and leadership capabilities necessary for driving change, helping leaders become the "pioneers" of transformation initiatives, based on the OPEX – 7 pillars framework.
Suitable for: CEOs, C-level executives, Chairs, Board Members, Founders.
Key Coaching Content:
. 1-1 coaching for CEOs, C-level, Chairs, Board Members, and Founders: Analyzing specific challenges and supporting strategic decision-making.
. Developing a change leadership mindset: Understanding risks, opportunities, and long-term impacts.
. Inspiration & engagement skills: Storytelling, influencing, and the "leading from the front" technique.
. Strategic resistance management: Handling concerns from key stakeholders, investors, and partners.
. Building a continuous change culture: Coaching leaders to foster an environment of improvement, adaptation, and learning.
. Linking change with strategy & OPEX: Ensuring that the change serves the long-term vision, not just a short-term project.
Expected Outcomes:
. Leaders enhance their ability to inspire, convince, and create consensus.
. Employees trust and commit to the change strategy.
. The company culture evolves into one that is agile, constantly improving, and highly adaptive.
. The business maintains sustainability post-change, without reverting to old habits.
. Leaders become true "agents of change", driving real transformation.
Sustainability & ESG Coaching
hát Triển Bền Vững
Sustainable development is no longer a choice; it has become an imperative for businesses in the era of globalization. The Environmental, Social, and Governance factors – ESG – increasingly influence competitive capabilities, investment attraction, and customer trust. However, many businesses still face difficulties in integrating ESG into their strategy and daily operations. Sustainability & ESG Coaching from John&Partners is designed to guide leaders and teams in understanding, building, implementing, and measuring ESG initiatives, based on the Operational Excellence (OPEX – 7 pillars) methodology, helping businesses achieve a balance between growth, responsibility, and sustainability.
Key Coaching Content:
. Assessing ESG & Sustainability status: Compliance level, opportunities, and gaps.
. Coaching leaders and teams on integrating ESG into strategy and business models.
. Guidance on implementing sustainable initiatives: Reducing emissions, energy conservation, waste management, and green supply chains.
. Coaching on Corporate Social Responsibility (CSR) & transparent governance.
Linking ESG with customer strategy, brand, and risk management.
. Designing ESG measurement systems & reporting (KPIs, scorecards, global reporting standards).
Expected Outcomes:
. The business clearly understands its ESG maturity and has an improvement roadmap.
. ESG is integrated into the strategy and operations, rather than just focusing on compliance.
. Enhanced brand image and trust from customers, investors, and international partners.
. Reduced legal, environmental, and social risks in the long term.
. Laying a foundation for sustainable, optimized, and responsible growth.
Startup Coaching
Starting a business is a journey full of opportunities but also many challenges: from finding the right idea, building a business model, raising capital, to scaling sustainably. Many startups fail not because of a lack of passion, but because they lack an experienced mentor to provide direction, challenge their thinking, and support decision-making. Startup Coaching from John&Partners is specifically designed for founders and startup teams, helping them build a solid foundation from the start, optimize resources, and grow their business using the Operational Excellence (OPEX – 7 pillars) methodology combined with modern startup tools such as Business Model Canvas, Value Proposition Canvas, and SMARTUP.
Key coaching Content:
. 1-1 or group coaching for founders and startup teams.
. Guiding vision, mission, and startup strategy.
. Coaching on business model design: Business Model Canvas, Value Proposition Canvas, SMARTUP.
. Guidance on applying SMARTUP & OPEX tools to experiment, measure, and continuously improve.
. Coaching on building a founding team, delegating authority, and operational management.
. Accompanying in the fundraising process: from pitch decks, financials, to negotiating with investors.
. Developing growth strategies and market expansion plans.
Expected Outcomes:
. Founders have a clear mindset and roadmap for their startup.
. The startup operates optimally and efficiently from the outset.
. Optimized resources, reducing the risk of wasting time and capital.
. The founding team is equipped with the tools to manage and grow the business.
. Increased ability to attract investors and expand the market sustainably.
Career & Personal Development Coaching
Leadership Transition Coaching
The transition from specialist to manager, or from middle management to senior leadership, is a pivotal moment in one’s career. However, it is also a challenging phase, as individuals face entirely new demands: thinking strategically rather than operationally, managing people rather than just tasks, and building leadership credibility instead of relying solely on expertise. Many individuals struggle during this period, leading to the so-called "promotion shock" or an inability to fully realize their potential in the new role.
Leadership Transition Coaching from John&Partners is designed to accompany leaders during this transformation, helping them quickly adapt, develop their executive capabilities, and build positive influence, based on the Operational Excellence (OPEX – 7 pillars) methodology and modern leadership tools.
Expected Outcomes:
. Quick adaptation to the new leadership role, minimizing the risk of "promotion shock."
. Development of leadership, management, and team governance skills.
. Increased personal credibility and influence within the organization.
. Development of an inspirational leadership style, knowing how to lead change.
. Establishing a solid foundation for a long-term leadership career path.
IDP (Individual Development Plan) Coaching
In the modern work environment, every individual needs a clear development roadmap to enhance their skills, achieve career goals, and contribute more effectively to the organization. However, many people often lack the necessary tools, guidance, and support to build and execute an Individual Development Plan (IDP).
IDP Coaching from John&Partners is designed to assist individuals in identifying their career goals, assessing their current capabilities, creating a suitable development plan, and aligning their personal journey with the organization’s direction. The program combines 1-1 personalized coaching with modern management tools to help individuals fully unlock their potential.
Key Coaching Content:
. Assessing current capabilities: skills, strengths, and development gaps.
. Defining personal goals and long-term career direction.
. Creating an Individual Development Plan (IDP) with clear objectives, actions, and timelines.
. Coaching on career-essential skills: leadership, communication, time management, and change management.
. Aligning the personal development plan with organizational goals.
. Tracking progress, providing feedback, and adjusting the plan to ensure effectiveness.
Expected Outcomes:
. Individuals have a clear development plan aligned with their career direction.
. Strengths and development gaps are identified to focus efforts on growth.
. Enhancement of key skills needed to meet current and future job requirements.
. Increased value contribution to the organization through personal development.
. Building a solid foundation for a sustainable career and long-term advancement.
Career Coaching
Many individuals, when faced with a career crossroads, often wonder: "Where should I go? Which path is right for me?" The lack of clear direction can lead to wrong choices, wasting time, effort, and development opportunities.
Career Coaching from John&Partners is designed to help individuals explore their career goals, identify paths aligned with their skills, values, and passions, while also creating a concrete development plan. Through 1-1 coaching, participants are guided, challenged, and supported to make informed, wise decisions about their careers.
Key Coaching Content:
. Exploring personal values, interests, strengths, and motivations.
. Assessing current skills, competencies, and development potential.
. Identifying short-term and long-term career goals that align with personal context and the market.
. Coaching on career choices, industries, or positions that are suitable.
. Building a career roadmap: development steps, skills to acquire, and concrete actions.
. Equipping with the mindset and tools to actively manage one’s career in the long run.
Expected Outcomes:
. Individuals gain a clear career direction that aligns with their skills and life goals.
. A deeper understanding of strengths and weaknesses, enabling informed decisions.
. Identification of potential career opportunities and the most effective approach to them.
. A specific, feasible career development plan that is aligned with the labor market.
. Increased confidence and proactiveness in managing their personal career journey.
Exits & Careers Support Coaching Coaching
In a career, there are times when individuals face major turning points: leaving a job, switching industries, reorienting their career, or preparing for the next phase after leaving an organization. This is often a period of high pressure and uncertainty, as individuals lose stability and need to quickly identify a new path forward.
Exits & Careers Support Coaching from John&Partners is designed to accompany individuals through this transition, helping them reassess their goals, reposition themselves, and develop a strategy for reintegration into the labor market or starting a new career journey.
Key Coaching Content:
. 1-1 coaching to help individuals redefine their values, goals, and career priorities.
. Support in preparing to leave an organization professionally and gracefully.
. Guidance in choosing a new career path (industry shift, entrepreneurship, freelancing, etc.).
. Advice on building a CV, LinkedIn profile, and personal brand to enhance competitiveness.
. Coaching on interviewing skills, negotiation, and reintegrating into the workplace.
. Support in psychological adjustment and creating a long-term development plan.
Expected Outcomes:
. Individuals are well-prepared for the process of leaving or transitioning in their careers.
. Clear, actionable career directions that are aligned with personal strengths and goals.
. A strong personal brand and professional image.
. Improved skills in job searching, interviewing, and negotiating, ensuring quick reintegration into the job market.
. Reduced stress and uncertainty, with increased confidence to begin a new chapter in their career.
Franchise Coaching
Franchisee Coaching
To succeed in the franchise model, franchisees not only need capital and passion but also a deep understanding of how to run the franchise system properly. They must manage finances, human resources, and customer relationships locally. Many franchisees face challenges in implementing franchisor standards or optimizing daily operations.
Franchisee Coaching from John&Partners is designed to support franchisees in managing, operating, and growing their franchise business, helping them achieve maximum efficiency based on the Operational Excellence (OPEX - 7 pillars) framework.
Key Coaching Content:
. 1-1 or group coaching for franchisees on operations management, finance, and human resources.
. Guidance on applying and maintaining the franchisor’s operational processes and standards.
. Developing skills for managing stores/branches: KPIs, reporting, cost control, and staff management.
. Coaching on customer service and improving Customer Experience (CX) to boost sales and customer retention.
. Using OPEX tools to eliminate waste, optimize operations, and enhance productivity.
. Support in creating a local business strategy tailored to the market.
Expected Outcomes:
. Franchisees fully understand and correctly implement the franchise model.
. Optimized business operations that reduce costs and increase profitability.
. Enhanced skills in operations management and human resources.
. Improved customer satisfaction and loyalty in the local market.
. Franchisees realize a return on investment, contributing positively to the overall growth of the franchise system.
Franchisor Coaching
Building and growing a franchise system goes beyond having a good business model; it requires management expertise, standardization, and the ability to scale sustainably. Many brand owners (franchisors) face difficulties when designing the franchise model, managing relationships with franchisees, and ensuring consistent quality across the entire system.
Franchisor Coaching from John&Partners is designed to support brand owners throughout their franchise journey, from preparation and implementation to expansion, based on the Operational Excellence (OPEX - 7 pillars) framework.
Key Coaching Content:
. 1-1 coaching for franchisors in building and implementing the franchise system.
. Standardizing the business model, operational processes, SOPs, and franchise standards.
. Developing a Franchise Package: contracts, policies, training, and operational support.
. Guidance on managing the franchisor-franchisee relationship to ensure a win-win and sustainable outcome.
. Aligning franchise development with growth strategy: market expansion, brand replication, and multi-unit management.
. Using OPEX - 7 pillars to ensure the franchise system operates lean, efficient, and consistent.
Expected Outcomes:
. Franchisors build a standardized and scalable franchise system.
. Optimized operations and reduced risks in managing franchisees.
. Accelerated market expansion while ensuring brand quality.
. Enhanced leadership and strategic management capabilities for brand owners.
. Established a solid foundation for the franchise system to grow optimally, effectively, and sustainably.
Franchise Consultant Coaching
To succeed in the franchise industry, a Franchise Consultant must not only understand both the franchisor (brand owner) and franchisee (franchise buyer), but also possess skills in analyzing business models, assessing opportunities, and effectively connecting the two parties. Many new franchise consultants face challenges in establishing credibility, implementing standard consulting processes, and expanding their professional network in the industry.
Franchise Consultant Coaching from John&Partners is designed to support consultants in developing their professional capabilities — from analysis and connection to consultation and managing client expectations — based on the Operational Excellence (OPEX – 7 pillars) and Franchise Development Process frameworks.
Key Coaching Content:
. 1-1 or group coaching for franchise consultants.
. Developing skills in business model analysis and assessing franchise opportunities.
. Coaching on the process of introducing, advising, and connecting franchisors and franchisees.
. Guidance on management tools: Franchise Development Process, OPEX tools, KPIs, Balanced Scorecards, etc.
. Training in communication, negotiation, and managing client expectations.
. Collaborating on franchise expansion strategies for franchisors.
Expected Outcomes:
. Franchise consultants develop comprehensive consulting capabilities, understanding both the franchisor and franchisee perspectives.
. Enhanced analytical and advisory skills, helping clients make informed and effective decisions.
. Building a strong personal reputation, becoming a trusted partner in the franchise ecosystem.
. Contributing positively to the sustainable growth of the franchise system.
. Ready to take on the role of a Franchise Consultant, providing long-term support to clients.
Advanced Franchisee Coaching
(Multi-unit & Master Franchisee)
When a Franchisee surpasses the stage of a single successful store, they often expand into multiple units (multi-unit) or become a Master Franchisee/Area Developer to manage a larger area. At this level, the challenge is not just operating a single outlet, but managing scale, delegation, developing teams, and building a multi-tier management system.
Advanced Franchisee Coaching by John&Partners is designed to accompany advanced franchisees, helping them optimize operations, manage multi-site financials and human resources, and develop the capability to support lower-tier franchisees.
Key Coaching Content:
. Multi-unit management coaching.
. Building delegation mechanisms, financial control, and multi-site operational oversight.
. Coaching on selecting, training, and supporting lower-tier franchisees (for Master Franchisees/Area Developers).
. Applying OPEX tools to optimize operations in multi-tier management.
. Developing leadership skills, building effective regional management teams.
Expected Outcomes:
. Franchisees improve the efficiency of operating multiple stores/units simultaneously.
. Reduce financial and human resource risks when scaling.
. Master Franchisees/Area Developers can select, train, and support lower-tier franchisees.
. Establish an optimal, efficient, and sustainable management system when scaling.
General Information
Contact Information
In Vietnam:
Southern region: +84 972 06 8383
Northern region: +84 973 44 8383
Central region: +84 972 06 8383 – +84 973 44 8383
In the USA:
+1 832 202 8968
9th Floor, Vien Dong Building, 14 Phan Ton Street, Tan Dinh Ward, Ho Chi Minh City.
Houston, Texas, USA
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